Shipping policy
Free shipping
Shipping is free on all orders during the launch offer.
Shipping countries
We ship to Spain (except the Canary Islands, Ceuta and Melilla), France, Germany, Italy and the Netherlands.
Delivery times
- Order processing: 3 to 5 business days from confirmation.
- Delivery: 5 to 10 business days from dispatch, depending on country and city. Some shipments to Italy may take up to 14 business days.
Orders are prepared and shipped from our suppliers' warehouses, which may be located outside Spain. Delivery times are estimates and may be longer in peak season (Black Friday, Christmas) or for reasons beyond our control, such as carrier or customs incidents. We will let you know if we detect any delay.
Tracking
When your order leaves the warehouse, we will email you the tracking number. Tracking may take a few days to show movement.
Delivery address
Please check your address carefully before confirming. If you notice a mistake, write to us as soon as possible at heatcape18@gmail.com: if the order has not yet been shipped, we will correct it free of charge.
Orders not received or damaged
If 10 business days have passed since dispatch (14 for Italy) and you have not received your order, or if it arrives damaged or incorrect, write to us at heatcape18@gmail.com with your order number (and photos, if damaged). We will investigate with the carrier and, if the incident is confirmed, we will send you a new product or refund the amount at no cost to you.
Last updated: 7 October 2026.